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	<title>Comments on: What Is the Destination?</title>
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	<link>http://www.dougzell.com/2007/what-is-your-destination/</link>
	<description>A Tale of Two Cities.</description>
	<pubDate>Thu, 24 Jul 2008 18:45:10 +0000</pubDate>
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		<title>By: Lisa</title>
		<link>http://www.dougzell.com/2007/what-is-your-destination/#comment-39</link>
		<dc:creator>Lisa</dc:creator>
		<pubDate>Tue, 20 Nov 2007 05:46:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.dougzell.com/2007/what-is-your-destination/#comment-39</guid>
		<description>I also have a tale of two cities as I'm living/working in Chicago &#38; LA.  I have a great suggestion for your Silverlake location which I frequent.  I was also a daily customer on Division from May thru October.  I would love to email you my suggestion for additional business in LA.  Thanks &#38; congrats on opening hte coolest coffee shop in LA.  We needed it.</description>
		<content:encoded><![CDATA[<p>I also have a tale of two cities as I&#8217;m living/working in Chicago &amp; LA.  I have a great suggestion for your Silverlake location which I frequent.  I was also a daily customer on Division from May thru October.  I would love to email you my suggestion for additional business in LA.  Thanks &amp; congrats on opening hte coolest coffee shop in LA.  We needed it.</p>
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		<title>By: Grumpy Jay</title>
		<link>http://www.dougzell.com/2007/what-is-your-destination/#comment-38</link>
		<dc:creator>Grumpy Jay</dc:creator>
		<pubDate>Wed, 14 Nov 2007 01:44:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.dougzell.com/2007/what-is-your-destination/#comment-38</guid>
		<description>This may sound like a page out of ATLAS SHRUGGED, but the reasons are countless why you would do such things.  Quality is quality through and through.  Not only in craft, but also in business, and any aspect of life.  Just like coffee, the automobile industry was compromised to sell quantity decades ago.  People always ask me why I have such a nice wallet as I never have more money in that wallet than what it cost.  Well it was a gift, but my response is usually that I will never have to buy another wallet- and I can have it reupholstered, stitched, and primed anytime I want- that is good business.  

We must take pride in our jobs, and what we produce.  After all, consumerism begins with ourselves.  My own mother says it's just coffee, but as she had a cap from our shop just the other day- the eyes opened.  The world is becoming less and less familiar with process and quality. People are becoming very satisfied sitting at a cash register pushing buttons and then heading home to watch a tv, or whatever one may do.  Community is dissolving, the well of discovery is being covered in apathy- we are forgetting where we came from.  

The bright spot though is the notion of quality over efficiency- never forget John Henry.  People have a higher tendency to act like people when treated like people, not a machine.
Anyway, sorry for the rant, hope you make it to the NYC soon.

I'm sure that run is beautiful, but you must try the drop from Lake Placid up north all the way down to midtown Manhattan.  It's a solid 7 hour clip, but at the right time, Monet couldn't capture the color.</description>
		<content:encoded><![CDATA[<p>This may sound like a page out of ATLAS SHRUGGED, but the reasons are countless why you would do such things.  Quality is quality through and through.  Not only in craft, but also in business, and any aspect of life.  Just like coffee, the automobile industry was compromised to sell quantity decades ago.  People always ask me why I have such a nice wallet as I never have more money in that wallet than what it cost.  Well it was a gift, but my response is usually that I will never have to buy another wallet- and I can have it reupholstered, stitched, and primed anytime I want- that is good business.  </p>
<p>We must take pride in our jobs, and what we produce.  After all, consumerism begins with ourselves.  My own mother says it&#8217;s just coffee, but as she had a cap from our shop just the other day- the eyes opened.  The world is becoming less and less familiar with process and quality. People are becoming very satisfied sitting at a cash register pushing buttons and then heading home to watch a tv, or whatever one may do.  Community is dissolving, the well of discovery is being covered in apathy- we are forgetting where we came from.  </p>
<p>The bright spot though is the notion of quality over efficiency- never forget John Henry.  People have a higher tendency to act like people when treated like people, not a machine.<br />
Anyway, sorry for the rant, hope you make it to the NYC soon.</p>
<p>I&#8217;m sure that run is beautiful, but you must try the drop from Lake Placid up north all the way down to midtown Manhattan.  It&#8217;s a solid 7 hour clip, but at the right time, Monet couldn&#8217;t capture the color.</p>
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		<title>By: James Hoffmann</title>
		<link>http://www.dougzell.com/2007/what-is-your-destination/#comment-37</link>
		<dc:creator>James Hoffmann</dc:creator>
		<pubDate>Fri, 09 Nov 2007 16:12:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.dougzell.com/2007/what-is-your-destination/#comment-37</guid>
		<description>Interesting what you say about service.  I think our perceived need for customer education often exceeds our need to give the customer what they want - good product and good service.  Those that wish to be educated will seek you out I guess.</description>
		<content:encoded><![CDATA[<p>Interesting what you say about service.  I think our perceived need for customer education often exceeds our need to give the customer what they want - good product and good service.  Those that wish to be educated will seek you out I guess.</p>
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		<title>By: Heath Henley</title>
		<link>http://www.dougzell.com/2007/what-is-your-destination/#comment-35</link>
		<dc:creator>Heath Henley</dc:creator>
		<pubDate>Fri, 09 Nov 2007 02:21:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.dougzell.com/2007/what-is-your-destination/#comment-35</guid>
		<description>That is a really great narrative to relate to coffee. I think a lot of people are trying to fit a frame around the unknown territory that we are embarking on (3rd wave, etc.), and the Specialty Auto Repair industry is an unexpected archetype for a possible path forward.

To take it one step further, it may not only be good but necessary to move towards this. The sustainability of our industry is going to REQUIRE that we make ourselves a place &#38; product that people seek out - because they not only enjoy it, they also trust it; it's consistency.</description>
		<content:encoded><![CDATA[<p>That is a really great narrative to relate to coffee. I think a lot of people are trying to fit a frame around the unknown territory that we are embarking on (3rd wave, etc.), and the Specialty Auto Repair industry is an unexpected archetype for a possible path forward.</p>
<p>To take it one step further, it may not only be good but necessary to move towards this. The sustainability of our industry is going to REQUIRE that we make ourselves a place &amp; product that people seek out - because they not only enjoy it, they also trust it; it&#8217;s consistency.</p>
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		<title>By: Jason Haeger</title>
		<link>http://www.dougzell.com/2007/what-is-your-destination/#comment-34</link>
		<dc:creator>Jason Haeger</dc:creator>
		<pubDate>Thu, 08 Nov 2007 22:06:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.dougzell.com/2007/what-is-your-destination/#comment-34</guid>
		<description>I'd like to have a shop like that to take my '85 Celica GT-S to.  

Good points about the professionalism and arrogance.  

It's something I think I've been subconsciously working on (though progress is probably quite slow), and I see a healthy movement towards such a direction as the industry and its members continues to grow and mature.  

Now, to speed things up a bit.</description>
		<content:encoded><![CDATA[<p>I&#8217;d like to have a shop like that to take my &#8216;85 Celica GT-S to.  </p>
<p>Good points about the professionalism and arrogance.  </p>
<p>It&#8217;s something I think I&#8217;ve been subconsciously working on (though progress is probably quite slow), and I see a healthy movement towards such a direction as the industry and its members continues to grow and mature.  </p>
<p>Now, to speed things up a bit.</p>
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